A Practical Guide to Crew Resource Management for Healthcare Teams

by William S. O’Keefe, Lacey L. Schmidt, Louis P. Halamek, Danny Castro, and Sharon P. Pickering

This book will help the reader’s team when confronted with complex, error-prone, or ambiguous situations by providing concrete steps in the application of Crew Resource Management (CRM) skills. The reader will learn how to determine the situation, communicate clearly and concisely, feel safe asking questions, be assertive when safety is an issue, and support the team in preventing, avoiding, or mitigating errors and threats to performance. Readers will learn how to develop a CRM plan and briefing, as well as how to debrief actions to constantly improve team performance.

Applications of CRM in the healthcare professions are emphasized in the book through dialogue-based examples written by healthcare professionals and based on actual critical scenarios that allow readers to analyze real-time situations and see how to apply evidence-based CRM best practices.

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